If you have registered using the iPhone or Android app, you will not need a card to participate in this program. You can simply check in through the mobile app each time you visit us. You also do not need your card if you would like to have your server look up your rewards account by using your name and phone number.
If you have registered your card online and have lost your card, you may get another card at your next visit. Simply provide the server with your phone number and they will be able to access the account tied to the lost card. A new card will be activated for you with all of the information you already entered.
If you have forgotten that you already registered for the program and have also started a new card, you may combine it with your original registration online by following these steps: Go to the registration page and click on Yes (I have a card) and enter your information including the number on the physical card you received at the restaurant. When you submit this information, the system will send you an email with a link which will allow you to combine your information onto the new card. Any account balances such as Stamps earned will be transferred to your new card. It is important to note that you can only transfer any account balances or rewards accrued on a lost card if that card has been registered. You can also contact us before you come in so that your lost card is protected and no one else can use it. Simply send an email to firstname.lastname@example.org to report your lost card.
If your lost card was never registered, then unfortunately, we cannot track your rewards. You can register online for a new account or simply ask a server for a new card. Be sure to register your new card to avoid losing future rewards.